Nokia continued its agentic AI march by unveiling capabilities for its fixed network product lines to boost efficiency for home and broadband networks.

The vendor’s Altiplano, Corteca, and Broadband Easy platforms will now receive agentic support, providing a conversational interface for technicians to offer product knowledge or provide automatic troubleshooting.

Other capabilities include Nokia adding tools that assist field technicians during installations, with a computer vision component that provides feedback on work quality. An automated diagnostic feature can detect network degradations, providing support teams with improved insights into potential issues as they occur.

The fixed network launch is the latest in a long and ever-growing line of agentic efforts for the Finnish firm. Among its prior undertakings, Nokia developed itsaApps autonomous software modules for telecom operators; a 5G-Advanced network slicing offering with Amazon Web Services (AWS); and fraud prevention agents that were tested alongside Telefónica.

Its broadband-focused update, however, looks to address fiber and Wi-Fi challenges to improve end-user experiences. Nokia touted benefits of “lifting first-contact helpdesk resolution rates above 50%, network incident qualification within five minutes, and a 50% reduction in return visits to construction sites and connected homes.”

The vendor stressed that operators making use of its fixed network agents retain full control, with the ability to tweak underlying AI models to suit specific use cases and data sources.

“AI makes your end-users less likely to churn, your engineering and helpdesk teams more productive, and your field teams connect more homes more quickly,” Sandy Motley, president of fixed networks at Nokia, noted “Nokia’s Agentic AI puts 600-plus million lines' worth of broadband experience at the fingertips of every field technician, helpdesk agent, and network engineer, and solves problems before the customer is even aware.”

Nokia has taken a different route for its fixed-wireless access (FWA) business, offloading the business unit to Inseego in late April.