Nokia completed an AI-focused network operations upgrade for Turkish mobile operator Turkcell.

Launched early last year, the venture established end-to-end network visibility for Turkcell, with AI-enhanced service continuity improving its fixed-broadband performance for the firm's three million-plus customers.

This came via Nokia's network analytics solution, processing service-quality data on the hour for approximately 15 million smart and connected devices.

“As remote work, online education, and the digital economy evolve, fixed-broadband services now sit at the very heart of our daily routines. Guided by this reality, as Turkcell we are elevating our service quality through proactive maintenance protocols in our fixed network," Turkcell CTO V. Çağrı Güngör explained. "Our objective is to ensure home connectivity is both stable and of the highest standard. This approach prevents our customers from losing time with support calls and ensures a frictionless experience. Ultimately, this strong infrastructure and high satisfaction level, provide a solid foundation for the innovative services we are set to deliver.”

“AI-driven analytics are increasingly shaping how fixed networks are planned and operated. Using Nokia’s fixed-network analytics and AI capabilities gives operations teams a more complete view of network behavior," John Harrington, EVP and head of Europe at Nokia, added. "This level of insight supports the earlier identification of network issues, more accurate prioritization, and smoother day-to-day operations while enabling automation to be introduced in a structured way, aligned with how networks evolve over time.”

Turkcell recently signed a memorandum of understanding (MoU) with Ericsson to launch a dedicated 6G research and development program in Turkey. The venture was announced at this year's Mobile World Congress (MWC) event, alongside a similar MoU with Taiwanese operator Chungwha Telecom.

The Turkcell collaboration will see it work with Ericsson on autonomous networks, digital twin use in network operations, agentic AI, the integrated sensing and communication expected from 6G-native sensing and communication, and longer-term societal benefits of 6G across public services.