Telefónica Ecuador and Telefónica Móviles del Uruguay have renewed their collaboration with Netcracker Technology to enhance their customer service offerings for both B2C and B2B segments. This extended partnership aims to leverage the Netcracker Digital business support system (BSS) to optimize customer relationships, streamline order processing, and ensure accurate billing while maintaining compliance with regulatory standards.

Alonso Albán, CIO Hispanoamerica at Telefónica, noted, “Netcracker has been a long-term trusted partner, so as we look for new opportunities in technology innovation and business growth, we are pleased to continue on our journey with them.” He highlighted the importance of a robust BSS platform and supportive services for delivering advanced digital services.

Fabio Gatto, GM at Netcracker, expressed his satisfaction with the ongoing partnership, stating, “We are delighted to continue our work with Telefónica across geographies to support a wide range of customers and services.” This collaboration aims to strengthen both companies' positions in the telecommunications market in Latin America.