In the first part of my IT Service Management (ITSM) blog, I summarized how digital transformation is profoundly changing IT service delivery operational model and causing tectonic shifts in top three ITSM market segments. Today, the second part of my blog will focus on how to build future-proof ITSM 2.0 with cloud based service model & life-cycle management tools running on top of agile Hybrid IT infrastructure, so that IT organizations can quickly and flexibly deliver services to create operational differentiation for businesses.
- Brings new products and services to marketplace faster
- Provides on-demand and self-service marketplace
- Streamlines multiple organizations, users and roles – Private and Public Clouds
- Converges on single pane of glass – financial controls, usage metering, reporting, multi-tenant governance
- Mixes and matches application services with vertical …