Cohesive Networks Support & Product Orientation
When you first download and begin using VNS3, you receive 2 weeks of free support. During your free two weeks, you may encounter issues of configuration with 3rd party firewalls, routers or remote gateways. Our support FAQs and forums cover most of the common set up issues.
If you require more assistance we offer in-depth product orientation. Our orientation is customized to your use case, and can be as thorough as you need. If feasible, we also offer in-person orientation and ongoing professional advising to make sure your project is a success.
Contact our sales team to get a quote for product orientation.
Our support tiers are designed to help you get the most out of VNS3 and our support team. When you first receive a VNS3 license, you receive 2 weeks of best-effort support to help you set up. After the initial set up period, you can choose the support tier that fits your team’s needs. We offer free forum support with FAQs, standard email-based support, enhanced telephone support, and up to our highest level of hands-on support available 24x7x365.
All of our paid subscriptions and licenses include standard email technical support and incident or problem management.
See all of our support offerings and pricing on the Support page.
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