Salesforce IoT Cloud can harness the power of the Internet of Things and turn the data generated by every one of your customers, partners, devices, and sensors into meaningful action. Powered by Thunder, IoT Cloud connects all your data from the Internet of Things to the rest of Salesforce for better insights and real-time customer actions.
|Category||IoT Cloud Platforms|
Salesforce IoT Cloud offers a number of unique features that include connecting to other native Salesforce.com platforms in addition to using artificial intelligence (AI). Salseforce Einstein streams IoT Cloud data from connected products, recommends rules, and predicts the best actions to make customers happier. It’s also built into Salesforce, so integrating IoT and AI is easy.
|Relevant Verticals||Healthcare and Pharmaceuticals, Automotive, Energy and Utilities, Home Automation/Wearables, Manufacturing, Retail, Communication Service Providers and Media|
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Philips is building products that can share real time data about how they are being used. The company’s “Digital Accelerator” lab helps researchers develop connected products and understand how they are used. The giant electronics company uses Service Cloud to give 7,000+ call center and field service engineers in its global healthcare division the complete customer views they need to provide real-time service.