PowerVille Visual IVR
Dialogic® PowerVille™ VIVR – Visual IVR extends the capabilities of IVR by transforming it into a collaborative web-based voice and visuals mobile application for smartphones. By being able to share visual content during a standard voice call, PowerVille Visual IVR offers a mobile experience that conveniently and effortlessly engages the caller, improving first call self-service resolution rates. Add to the visual content the ability to collect alpha-numeric data through information-rich input to exponentially minimize the need for callers to transfer to agents, further reducing inbound calls and zero-outs as the enhanced user experience leads to lower interaction abandonment and better average handle times.
Features and Benefits of PowerVille VIVR include:
Information-Rich Input: Enable easy entry of complex alpha-numeric data
Secure Communication Channel: Eliminate theft during data exchange to and from the IVR
Seamless Upgrade: Preserve existing investment and increase return-on-investment (ROI)
Web-Based Visual Content: Increase first-call self-service resolution rates
Omni-Channel Experience: Start a chat or text session, send an e-mail, request a callback, or transfer to an agent
Menu-Driven Interface: Enable more accurate selections and decrease average call duration
|Categories||DevOps and Orchestration > Application Deployment|
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