Experience, Assurance and Analytics
MYCOM OSI’s cloud native Experience Assurance and Analytics™ (EAA) portfolio enables Communications Service Providers (CSPs) to address three strategic initiatives as they transform into Digital Service Providers (DSPs): managing customer experience, evolving to network virtualization (NFV) and exploiting the Digital Service and IoT ecosystems. It enables Service Assurance of Telco Cloud and Hybrid networks and collapses the data silos that exist in traditional Service Assurance ecosystem by providing an integrated end to end holistic service based view across all technologies and domains. It also enables NetOps automation and zero touch assurance-driven orchestration to deliver proven value and benefits to CSPs and DSPs.
Improve Customer Experience: EAA end-to-end visibility provides proactive operations enabling preventative maintenance and shortening MTTR improving service quality and efficient data sharing across your organization.
Reduce Capex and Opex: EAA cloud native architecture, DevOps deployment and end-to-end visibility reduce Capex and Opex via reduced system cost, lower installation and operational costs versus traditional assurance solutions.
Improve Operational Efficiency: EAA automation of operational processes and tasks, along with root cause analysis, manages complexity and enables operations to meet upcoming efficiency demands.
Increase Agility: EAA automated onboarding and discovery of Inventory, topology and service catalogs enables rapid service assurance of dynamic digital services and networks.
Key capabilities include:
MYCOM OSI EAA Assurance: Provides end-to-end real time assurance, unifying disparate assurance data into a single solution that links network performance with service quality and customer experience, to provide actionable intelligence for physical and virtual hybrid networks delivering dynamic digital services.
MYCOM OSI EAA Automation: Provides open and closed loop automation/ orchestration to support process automation in a supervised/autonomous mode, automating and orchestrating processes that are too complex to manage manually. It also provides assurance driven end-to-end closed loop automation directing orchestrators (virtualized networks) and configuration management (physical networks) to automate changes required to meet QoS and SLA objectives.
MYCOM OSI EAA Analytics: Provides insights by exploiting the wealth of data available to CSPs from network, data lakes, events and non-network data such as tariff, spend and customer type. This reveals previously hidden issues and problems and enables business and quality driven intelligence, including investment optimization, predictive maintenance and planning, to ensure customer experience and quality are maintained.
MYCOM OSI EAA Cloud Native Platform: Adopts microservices, containerization and DevOps Continuous Integration (CI)/Continuous Delivery (CD) processes to increase solution resilience, scalability, performance and agility whilst reducing Capex and Opex. This helps CSPs in assuring the network and dynamic digital services in real time, conducting root cause analysis accurately and reducing Mean Time to Resolution (MTTR) of customer impacting issues.
|Packaging||Software ApplicationXaaS(as a service)|
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