• BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow
  • ServiceNow will replace 56 service management platforms and dramatically simplify service management processes across BT Group as part of a huge transformation programme
  • Building on the Google Cloud Platform partnership, ServiceNow will be enriched with real time AI insight to boost its effectiveness and pave the path to AI Operations – zero-touch service operations
  • BT estimates £25m in cumulative savings over the next five years from the implementation and has seen early deployments showing a 50% reduction in efforts on service and change management requests

11th May 2022: BT Digital today announces plans to consolidate BT’s legacy service management platforms into a single system, ServiceNow, as part of a large group-wide transformation programme. ServiceNow will roll out across all of BT Group as rapidly as possible, replacing 56 legacy applications, 76 different ...