Original release date: May 11, 2022
Summary

Tactical actions for MSPs and their customers to take today:
• Identify and disable accounts that are no longer in use.
• Enforce MFA on MSP accounts that access the customer environment and monitor for unexplained failed authentication.
• Ensure MSP-customer contracts transparently identify ownership of ICT security roles and responsibilities.

The cybersecurity authorities of the United Kingdom (NCSC-UK), Australia (ACSC), Canada (CCCS), New Zealand (NCSC-NZ), and the United States (CISA), (NSA), (FBI) are aware of recent reports that observe an increase in malicious cyber activity targeting managed service providers (MSPs) and expect this trend to continue.[1] This joint Cybersecurity Advisory (CSA) provides actions MSPs and their customers can take to reduce their risk of falling victim to a cyber intrusion. This advisory describes cybersecurity best practices for information and communications ...