The performance management problems that frustrate IT experts mainly revolve around the lack of foresight. The tools currently in use detect issues after they occur. However, gaining visibility into events that could negatively impact the end user’s experience before it happens is an issue that application performance management (APM) and network performance management (NPM) tools have yet to resolve. But they are getting close.
APM and NPM are resources that monitor application and networking hiccups that occur and can quickly resolve them. These tools analyze data continuously to find events that cause a traffic bottleneck that could end up slowing down or halting services to end users.
Outside of the lack of foresight, other problematic issues exist. We take a look at some of the top performance management problems affecting APM and NPM.
Top Performance Management Problems
The APM Digest phrases one issue as such: “Any performance monitoring solution is only as good as the quality of data feeding the tools.” It’s imperative to find a tool that tracks data in real-time to perform a quality root-analysis on performance issues.
Often, tools that are assigned by department cause a disconnect in finding and reporting problems. For instance, database administrators have their own unique performance management tools, and network managers utilize a completely different tool.
To compound the issue, if they outsource their IT to a third party, their IT may use different tools as well. Teneo explains that it is not necessarily in the third party’s interest to demonstrate that the area they are responsible for is the cause of an issue. Instead, it falls back to the organization, not the third party, to police the performance management tools.
Additionally, traditional APM and NPM tools fail to monitor infrastructure issues, which can impact the end-user experience. In this article, Dynatrace points to a converged platform to solve this gap, which is also known as unified performance management (UPM).