Performance management is crucial for an IT team to have in its toolkit. It’s so important that according to Forrester “73 percent of survey respondents have more than ten monitoring tools, such as network performance management (NPM), application performance management (APM).” But why is performance management important?
Performance management tools, such as APM and NPM, monitor any issues that might prevent an end-user from using a service because of an application’s or network’s performance. For instance, network bottlenecks that slow down a network’s speed. These tools give IT experts valuable insight into the root cause of an issue so they can diagnose and resolve them as quickly as possible. Teneo recommended “using APM and NPM tools to help ensure good application performance by making the performance problem resolution process more efficient.”
APM and NPM tools are starting to converge as application performance relies more heavily on a network’s performance. Because of this a unified performance management (UPM) tool has emerged to provide a comprehensive inside look at data for both applications and network problems. Compuware noted that “converged NPM/APM offers an accurate picture of the end-user and performance across the entire application delivery chain by carefully correlating metrics at the network level with rich application performance management data in real-time.”
Here are some of the top reasons as to why performance management is important.
Why is Performance Management Important:
- It leads to improved employee productivity. Instead of spending time on root cause analysis, the APM or NPM tool will quickly find the issue so the experts can start working on the solution.
- There are cost savings as performance management reduces the number of service outages.
- It enhances the quality of service to the end-user by enhancing performance.
- Performance management allows for preventative troubleshooting and proactive solutions.
- It also provides end-to-end network visibility to service providers.
- Extensive, and sometimes in real-time, data tracking that “includes metrics and often times log data which shows major issues in application availability or health.”