Vonage has expanded its collaboration with SAP to enhance enterprise operations through AI-driven experiences. This partnership combines Vonage’s communications and network APIs with SAP’s Business Technology Platform, aiming to create intelligent applications that integrate seamlessly into existing workflows. The goal is to improve operational efficiency and customer experiences.

Philipp Herzig, CTO and Chief AI Officer at SAP SE, noted, “This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously.”

The partnership will focus on pilot use cases and proof-of-concept demonstrations starting at Mobile World Congress (MWC) 2025 in Barcelona. Together with Accenture, the companies will showcase how AI can enhance operational efficiency and customer experience through integrated insights.

Seckin Arikan, Head of API at Vonage, stated, “This collaboration signifies a major step in advancing network and AI-driven applications. By integrating Agentic AI and network APIs with SAP Business AI capabilities, we are providing businesses with tools to reimagine operations, improve customer experiences, and meet the growing demands of digitization.”

This collaboration aims to empower enterprises to leverage AI and advanced network capabilities, fostering enhanced connections across industries like logistics and customer engagement.