NinjaOne has announced enhancements to its automated endpoint management platform designed to improve user experiences with devices. The updates include self-service workflows, end-user dashboards, and automations centered on user needs, which aim to enhance efficiency within organizations.

IT leaders are now concentrating on managing devices while also improving the digital employee experience (DEX) by utilizing endpoint data. A Gartner report projects that by 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, a rise from 30% in 2024.

NinjaOne’s improved offerings include:

• Intelligent Self-Service: Users can access web and mobile portals to independently manage IT tasks like file recovery and software installation, minimizing wait times and IT workloads through automatically handled requests.
• People-First IT Management: Dashboards and workflows that prioritize employee experience assist IT teams in understanding and meeting individual user needs and enhancing productivity.
• Proactive Experience Management: Real-time monitoring of endpoints with automated fixes allows IT to address issues before they disrupt user activity without the need for manual input.

Joann Dewwealth-O’Brien, Senior Technology Manager at Rare, stated, “NinjaOne helped us be more proactive in addressing end-users' IT needs with intuitive dashboards that give us insights about device health and self-service tools for employees. We’ve saved countless hours across the organization and improved employee engagement, making our company more productive across all our teams.”

Rahul Hirani, SVP of Product Management at NinjaOne, noted, “Supporting end user productivity is what drives IT activities – DEX takes us the last mile in validating that end users are getting what they need.” The platform offers comprehensive visibility into managed devices and alerts for disruptions in user activity.

Further information regarding NinjaOne’s digital employee experience strategy is available on their website.