MGW is enhancing its operations and network capabilities with Calix's managed services to support Virginia communities during disaster recovery. As part of their partnership, the company is expanding its SmartTown community Wi-Fi initiative.

By utilizing the Calix Broadband Platform, MGW is delivering essential connectivity during natural disasters, as demonstrated by their rapid response to Hurricane Helene in Independence. The SmartTown program aims to provide secure Wi-Fi access across several towns in Virginia, improving communication and community engagement.

Ryan Smith, vice president at MGW, emphasized the importance of understanding subscriber needs, which has been facilitated by Calix’s analytics of their impressive Net Promoter Score of 89. This insight has driven MGW to refine their service offerings and launch targeted community initiatives.

Calix's support has enabled MGW to introduce tailored residential broadband packages alongside business solutions. This multifaceted approach includes security features like ProtectIQ, and advanced content controls through ExperienceIQ and Bark, creating a well-rounded service environment for subscribers.

As MGW continues to expand its SmartTown initiative and improve subscriber service with Calix’s assistance, the company reinforces its commitment to enhancing community life through reliable broadband access.