Arctic Wolf, has earned a Customers’ Choice Distinction in the November 2024 Gartner Peer Insights ‘Voice of the Customer and managed detection and response (MDR)’ report. This recognition is based on a remarkable 98% willingness to recommend score and an overall rating of 4.8 out of 5, derived from 451 customer reviews as of September 2024.

According to the company, Arctic Wolf’s success in receiving the Customers’ Choice distinction for the second consecutive year stems from the effectiveness of the Arctic Wolf Aurora Platform. This platform supports over 7,000 organizations globally in swiftly detecting, responding to, and recovering from sophisticated cyber threats. Built on an advanced open XDR architecture and powered by AI-native threat detection through Arctic Wolf’s Alpha AI technologies, the platform analyzes more than 7 trillion security events weekly. It transforms numerous alerts into a single actionable item, significantly enhancing the efficiency of security operations teams.

One key module on this platform, Arctic Wolf MDR, addresses the global cybersecurity talent shortage and increasing threat landscape. It offers comprehensive visibility, 24/7 monitoring, and advanced threat detection as a fully managed outsourced service. Coupled with Arctic Wolf’s Concierge Delivery Model, customers receive tailored security solutions that bolster their defenses while maintaining cost efficiency, often below the annual expense of hiring a dedicated security analyst.

Dan Schiappa, chief product and services officer at Arctic Wolf, commented, “No other voice is more important to us than that of our customers. It is an incredible honor for Arctic Wolf Managed Detection and Response to receive the Customers’ Choice distinction from Gartner Peer Insights. This recognition reflects the unwavering trust our customers place in us to provide exceptional security outcomes. Our commitment to our customers and our platform’s capabilities is further validated by the recognition of the highest overall willingness to recommend score in the report.”

Customer testimonials highlight the value of Arctic Wolf MDR. One IT leader noted, “The service is always prompt, and efficient, with a concierge team who know exactly what they are doing. It feels like a partnership.” Another shared, “Arctic Wolf's ability to filter critical alerts from a massive dataset has been a lifesaver for our business.”

To learn more about Arctic Wolf MDR and the Arctic Wolf Aurora Platform, or to download a complimentary copy of the report, visit arcticwolf.com.