Wise.io customer support applications provide intelligent automation that mimics the decision making of your best agents, freeing them to do what they do best — solving the hardest problems for your most important customers.
Wise.io was founded in 2012 by some of the world’s leading experts in astrophysics, statistics, computer science, and machine learning. Our team includes published authors, serial entrepreneurs, Fulbright and Hertz Scholars, and prolific inventors. We hold advanced degrees from Harvard, Caltech, Wharton, Cambridge, Stanford and Carnegie Mellon.
The Wise.io team has extensive machine learning expertise as well as a deep domain knowledge of customer support processes. Wise’s full-stack support solution is the the home of proprietary ML-powered applications that have been built with 20+ person-years of effort.
Wise.io tackles one of the fundamental problems in customer support: good customer support is not scalable. By using artificial intelligence to augment and automate the support workflow, Wise enables scalability while improving customer satisfaction.
Wise.io’s solutions are running in production at companies that range from Silicon Valley startups to the largest Fortune 500 corporations.