Smartrek is a professional services company which enables the alignment of information and telecommunication technology with business goals. Our customers are companies and organisations whose success highly depends on a proper, efficient and effective working ICT. Information and telecommunication technology (ICT) is a vital production factor for our customers. Our offering covers the analysis, the design and the implementation of – Business processes – ICT product catalogues and product structures – ICT management architectures – Organisational structures – Operational agreements (SLA, OLA, UC) Frameworx Conformant Products, Solutions or Implementations Smartrek implemented TMForum’s integrated business architecture Frameworx in Sparx Systems Enterprise Architect (EA). Smartrek is a technology partner of Sparx Systems.
The goal of all our projects is to optimise the information and telecommunication technology (ICT) and to improve the transparency between corporate management and ICT organisations at the same time.
We successfully accomplished projects in the following areas:
- Specification, evaluation and implementation of service management systems
- Analysis, design, improvement and implementation of business processes
- Definition of service level agreements and operational level agreements
- Design, definition and implementation of organisational structures