About RAO Infosystems
RIS Provide AI based Customer Experience, service and resource performance and fault analytic solutions which helps to reduce unit cost customer and technical care management and simplify problem solving and technical skill set needed.
Unified models – provides unified models to quickly integrate big data covering multi domain faults, performance, customer issues and resource optimization data from network of data points.
Customer management analytics deals with analysis of customer expectation, fraud and business process performance, your internal performance (overall quality, promoters and loyalty, indicators and issues) and its impact on customer life time value, attrition, assimilation and development. It also helps multiple business groups to correlate specific business performance metrics with internal performance metrics and issues. for example: correlate sales call failure with technical care issues.
Customer experience analytics to derive and manage customer experience metrics, quickly correlate customer issues, service and resource performance. What Issue to prioritize, root causes and resolutions.
- Service assurance and fault analytics deals with AI based End to end performance and resource analysis for preventive and proactive abnormal issue identification and resolution, reduce time to resolve, technical skill-set and inventory optimization.
- Detecting and resolving technical care issues with unknown root causes and with large impact on customer experience and churn.
- Resource optimization deals with resource planning, trending and what-if failure analysis. model service growth and to detect under utilized and critical resources.
- Mapping and porting legacy service KPIs, resource performance and stats to newer technology.
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