Founded in 2004, Etiya has been designing, developing and implementing Business and Operation Support Systems and conducting large scale Systems Integration. Since its foundation Etiya has become the leading supplier of CRM systems in Turkey. Installations have reached a volume of thousands of users and millions of customers. Our mission is to understand and meet the needs of our clients by delivering high quality value-added solutions. In order to meet the individual needs of our clients, our experienced business analysts and system engineers thoroughly analyze the business processes to design unique and optimized solutions. Our qualified consultant team help our clients align their business processes with eTOM Business Process Framework to remove any imperfections in their processes. We have extensive experience in Telecommunication Business Processes gained through collaboration with the largest telecom operators in the region to help them define, develop and promptly bring to market their new products and services.