About Agama Technologies
Agama Technologies – Empowering your TV business
Agama specialises in empowering video operators’ business processes with awareness that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, assurance and analytics of video service quality and customer experience, we help operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding.
The data-driven way of working, where you base decisions on objective data, is an enabling factor for everything from informed strategic decisions to daily efficiency across the organisation. With a core in understanding the service delivery to each individual consumer, our offering supports processes and use cases like;
- End-to-end service delivery awareness
- Efficient incident and problem management
- Continuous service quality and customer experience improvements
- Efficient change and release management
- Efficient handling of escalated customer care issues
We will provide transparency across your organisation’s departments and workflows, and help streamline your processes. With greater control and confidence, lowered operating costs and improved customer experience and satisfaction, you can stay focused on increasing profitability and strengthening your competitive position. Simply put; we will empower your TV business.