SDNCentral provides this Privacy Statement to make you aware of our privacy practices and the choices you can make about how your personal information is collected and used, both on-line and off-line. To make this notice easy to access, it is available on the bottom of every SDxCentral.com web page.
Customers are SDNCentral’s most valuable asset. We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy. Our privacy practices are self-certified as part of the U.S. Commerce Department’s Privacy Shield Program. We’ve structured our web site so that you can visit us without identifying yourself or revealing any personal information. Throughout this Privacy Statement, personal information refers to any information that is unique to an individual, such as name, address, e-mail address, phone number, etc. If you do share your personal information with us, you can be assured that it will only be used to support your relationship with SDNCentral.
What information we collect
During the course of your relationship with us, we may collect personal information to enable you to order products or services, download software updates, make requests, and register for customized communications programs. We may collect such personal information as your name, contact and billing information, transaction and credit card information. To tailor our subsequent communications to you and improve our products and services, we may ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. Personal information may be required to determine access eligibility for certain restricted parts of our site. Data collected on-line may be combined with information provided off-line.
How we use the information
SDNCentral uses your personal information to better understand your needs and provide you with better service. Specifically, we use your personal information to help you complete a transaction, to communicate back to you, provide updates on service and benefits, and to personalize our web sites and communications with you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt-out of receiving such contact. If you would like to read more about how to opt-out, please follow the directions given below in the “Choice” section of this document. In addition, we will also follow local requirements where applicable.
- We also use personal information to help us develop, deliver, and improve our services, content, and advertising.
- From time to time, we may use your personal information to send important notices, such as communications about information available to purchase and changes to our terms, conditions, and policies.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve SDNCentral’s services, and customer communications.
Disclosure to Third Parties
SDNCentral does not sell, rent, or lease your personal information to others. However, SDNCentral may share your personal information with our affiliated entities and business partners so that they may provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt-out of receiving such contact. At times SDNCentral may make certain information available to strategic partners that work with SDNCentral to provide products and services, or that help SDNCentral market its services. Personal information will only be shared by SDNCentral to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes. We reserve the right to, and generally will, share personal information with the sponsors and contributors to the SDNCentral webinars. We reserve the right to, and generally will, share personal information with Wiretap Ventures, LLC.
California Online Privacy Protection Act Compliance
Because SDNCentral values your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
SDNCentral is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
SDNCentral will not use or share your personal information in ways unrelated to the ones described above without first notifying you and offering a choice. We will also provide you the opportunity to let us know if you wish to opt-out at any time of certain or all contact from SDNCentral, and we will do everything we can to honor such requests. This choice may be offered at the bottom of our on-line or off-line communications to you as well as on many of our web registration pages. If you have any difficulty exercising your choices, please send your request to: firstname.lastname@example.org
3. Onward Transfer
Subject to your permission or as permitted by law, the personal information that you provide to us may be transferred within SDNCentral across state or country borders. This may be done to consolidate data storage or to simplify the management of customer information.
SDNCentral is responsible for the processing of personal data it receives, under the Privacy Shield Frameworks, and subsequently transfers to a third party acting as an agent on its behalf, i.e. performing tasks on behalf of, and under the instruction of, SDNCentral. In particular, SDNCentral remains responsible and liable under Privacy Shield Frameworks if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the principles of the Privacy Shield Frameworks, unless SDNCentral proves that it is not responsible for the event giving rise to the damage. If SDNCentral has knowledge that an agent is using or disclosing personal data in a manner contrary to this policy, SDNCentral will take reasonable steps to prevent or stop the use or disclosure.
4. Access and Accuracy
SDNCentral strives to keep your personal information accurate. We will provide you with access to your personal information, including making every effort to provide you with online access to your registration data so that you may review, update or correct your information at the SDNCentral site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, return to the web page where you originally entered it and follow the instructions on that web page. If you cannot access your information on the web page, please send your request to email@example.com
SDNCentral is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure it. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
SDNCentral privacy practices are self-certified as part of the U.S. Commerce Department’s Privacy Shield Program. For more information please go to the Privacy Shield Program website at https://www.privacyshield.gov.
7. Tailoring E-Mail Communications and Web Experiences
On occasion SDNCentral may employ technologies that enable us to review which recipients have opened our e-mail communications and which links they have accessed in the message. This helps us to tailor our communications in our attempts to send you the most relevant information, as local laws and your preferences and permissions allow. As a registered user, we may also monitor your web browsing session while you are logged-in to sdncentral.com. In this way we will try to improve our website through personalization to better meet your needs. Any such monitoring is done in accordance with local laws.
A cookie is a piece of information either stored temporarily in your browser’s memory space (session cookie) or placed on your computer’s hard drive (stored cookie). Cookies allow a web application to respond to you as an individual, but without the need to identify you explicitly. Session cookies are destroyed when you terminate your browsing session by shutting down your browser. Stored cookies often have a predetermined expiration date after which they disappear from your hard drive. Cookies can be removed explicitly through functionality built into most web browsers. You may also set your web browser (e.g. Microsoft Internet Explorer or Firefox) to notify you of cookie placement requests, ask for permission to accept them, or decline cookies completely.
Usage of Cookies and Other related Technologies
By gathering and remembering information about your preferences, the web application can:
- Tailor its operation to your needs, likes and dislikes
- Provide an automated log-in process as a convenience for previously registered customers. This insures that you will be accurately identified and linked with your registration data.
- Be placed on your computer to ensure you are not surveyed multiple times during your visit(s) to an SDNCentral web site. This cookie has a limited life span and will not personally identify you.
9. Additional Information
Links to Third-Party Web Sites
Links to third-party web sites are provided solely as a convenience to you. If you use these links, you will leave the SDNCentral site. SDNCentral has not reviewed all of these third-party sites; does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do so entirely at your own risk.
Changes to the Privacy Statement
European Union / Swiss Users and Privacy Shield
SDNCentral complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions set forth above in the section entitled “Onward Transfer”.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, SDNCentral is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, SDNCentral may be required to disclose personal data in response to lawful requests by public authorities, including as necessary to meet national security or law enforcement requirements.
Dispute Resolution under Privacy Shield
SDNCentral has enrolled with JAMS, an alternative dispute resolution provider located in the US with offices in Massachusetts (One Beacon Street, Suite 2210, Boston, MA 02108) to assist with the complaint resolution process. JAMS is SDNCentral’s only means of resolving disputes under Privacy Shield; all complaints submitted to JAMS shall be resolved via arbitration. Should you feel that SDNCentral has not resolved to your satisfaction any inquiry regarding use of personal information under Privacy Shield, you can submit a complaint to JAMS through this page: https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim.
Under certain conditions, more fully described on the Privacy Shield website, a Member may invoke binding arbitration when other dispute resolution procedures have been exhausted.