Looks like it’s Steve Jobs Wednesday here in the tech media world. Lots of stuff coming out of the Wall Street Journal’s D8 Conference, where Jobs spoke at length. There were some especially interesting comments on the iPhone, the iPad, and the service from AT&T.
Jobs downplayed his knowledge of “how telecom networks work,” but he did answer a question that we all want to know the answer to: When will AT&T fix its iPhone service issues? Much of this involves around the challenges of high-speed mobile data, especially via the backhaul networks. This is the topic of our new report, “The Mobile Data Deluge.”
A member of the audience told Jobs he couldn’t really make phone calls with the iPhone, and asked them if they were going to fix it. The man, a resident of Houston, said, “we can’t be on the phone for more than a minute without the call being dropped.”
Jobs pointed out that he had little technical knowhow of the AT&T network, saying “we don’t have people who climb up on poles or do things like that,” but he said they are talking to AT&T about the connection issues and he believes they will “get better by the end of the summer.”
“To make things better, people reallocate spectrum, they take spectrum that they weren’t using or using for other things and they allocate it to this problem… and they increase the backhaul — so they put in Gigabit Ethernet instead of T-1s that they had… and they put in more robust switches. Generally things when they fix them, things get worse before they better. That’s what I am told. If you believe that, they should get better soon. I think things will get a lot better by the end of the summer.”
Here’s the video clip if you want to watch it: