Service assurance software provider Optanix unveiled its first standalone monitoring and analytics platform. The platform provides hybrid IT infrastructures with full-stack monitoring, root cause analysis, service monitoring, and remediation and management. It will be available in January.
Optanix was spun off from professional services and value-added reseller ShoreGroup in 2016. Historically, Optanix has been a managed service provider (MSP) that delivers managed voice, contact center, and traditional routing and switching services to its customers. Recently, however, the company pivoted to begin selling the technology and services that it has been using internally to deliver its managed services.
“We’re transitioning the company to have a strong SaaS [software-as-a-service] arm for the actual technology that we build here,” said Edmond Baydian, chief strategy officer at Optanix. The emergence of software-defined networking in the datacenter and in the WAN are changing its customers’ environments, “so we’re adjusting our solutions to make sure we’re ready for the transformation our customers are going through and make that available for our partners to leverage as well,” he said.
The platform its launching, deemed Optanix, is a remote-managed monitoring service that provides visibility and surveillance into how the business is functioning. This is the first time Optanix has offered the platform without the remote-managed services it normally provides. Instead, customers can select to self-manage and deploy the platform.
The Optanix platform also launched with capabilities new to the offering. This includes smart analytics capabilities, which leverages machine learning (ML) and artificial intelligence (AI)-Ops to detect and fix network problems, as well as to predict and avoid them all-together.
Optanix also built the platform to scale with service providers. It collects what different customers are doing and prioritizes them from a central operations environment using its business impact monitoring technology and its service infrastructure management layer. This allows providers to make priorities from a business and technical awareness standpoint.
Baydian said that what makes this offering unique is that it was built by an MSP for MSPs in a way that figured out how the features were being used in practice. “Most software that’s used for monitoring comes from software companies,” he explained. “We built this software out of operational need and we built it as users of the technology.”