Business support systems (BSS) are unavoidable in automating processes and workflows for services. The new era of services requires operations support system (OSS) and BSS to be coupled with software-defined networking (SDN) and network functions virtualization (NFV).
During this presentation, the live demo will show use cases for customer service delivery in a scenario where customer services are designed in the Service Catalog (pre-integrated with a Resource Catalog), and where both virtual network functions (VNFs) and PNFs can be mobilized to model technical services. The key element is automation based on model-driven fulfillment. The demo will also offer end-to-end scenarios, assuming that customer orders are registered by “traditional” BSS/CRM (product catalog based) and fulfilled on hybrid networks, including SDN and NFV domains. An additional feature, which will be demonstrated, is SDN versus NFV-oriented implementation of services.
The January 29th DemoFriday with Comarch will be a great opportunity to learn how OSS capabilities can be leveraged to activate the orchestration of services, NFV orchestrations, and setup a generic VNF manager. Whether a company choses to move their customers and partners to a new system environment or whether it decides to chose a new line of services for which they may create a new OSS stack, everyone is following this services transformation with an end goal to achieve fast and reliable services delivery.
According to Comarch, an essential OSS capability is model-driven orchestration. This approach helps breakdown and convert customer service orders into technical service orders. NFV-based technical services can be decoupled into a “orchestration.” As a result, it is possible to assign each machine with VNF host capabilities and fulfill customers’ requirements.
Many view the ETSI NFVI architecture as opening up a new silo, which could start integration-related issues with the so-called “legacy” BSS and OSS stack.
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